Shipping policy

Below is a clear, customer-friendly Shipping Policy template for a U.S.-based shop selling handmade beaded plant suncatchers. Replace bracketed items with your details.

Shipping Policy

Processing Times

Ready-to-ship items: 2–3 business days.
Custom orders: 1–2 weeks before shipping (we’ll confirm by email).
Peak seasons and promotions may add 1–2 business days.
Shipping Rates & Methods

Domestic (U.S.): Calculated at checkout based on weight, destination, and carrier. Options typically include USPS First Class, USPS Priority, and UPS Ground.
Free shipping threshold: Orders $[amount]+ ship free via the most economical method.
Expedited shipping: Available at checkout; processing times still apply.
Order Tracking

You’ll receive a shipping confirmation email with a tracking number once your order ships. Tracking may take up to 24 hours to update.
Shipping Address Accuracy

Please confirm your address at checkout. We aren’t responsible for delays or losses due to incorrect or incomplete addresses.
Returned packages due to address issues can be reshipped; additional postage may apply.
Delivery Timeframes

Delivery estimates at checkout are provided by carriers and are not guaranteed.
Rural addresses, weather, and carrier delays can extend delivery times.
Packaging & Sustainability

Items are packaged securely to protect delicate beads and wirework.
We use [recyclable/reused] packing materials whenever possible.
Damage, Loss, or Delays

If your package arrives damaged: Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We’ll arrange a repair, replacement, or store credit per our 30-day warranty.
If tracking shows “delivered” but you can’t locate the package: Check with household members and neighbors, then contact the carrier. If still unresolved after 3 business days, email us and we’ll help file a claim.
Lost-in-transit (no scans for 10+ business days): Reach out so we can investigate and assist with a replacement or credit.
International Shipping

Currently we [do/do not] ship outside the U.S. If available, duties, taxes, and import fees are the customer’s responsibility and are not included in our prices or shipping charges.
Multiple Shipments

Orders with multiple items may ship in separate packages to reduce damage risk or meet carrier size limits. You’ll receive tracking for each shipment.